The Patient Experience Begins Before Treatment

WAITING TIME AS A PART OF THE PATIENT EXPERIENCE.

Waiting time is part of the practice visit – and in medical settings, it can often be accompanied by feelings of tension or uncertainty.
‍
This time is usually considered from a visual perspective: architecture, lighting, materials and interior design.

Yet another element of how a space is perceived is often overlooked – scent.

MONÉ develops subtle scent concepts for reception and waiting areas in medical practices.

The aim is not to make a space heavily fragranced, but to use scent intentionally as part of the overall atmosphere, tailored to the space, the practice concept and the desired experience.

WHAT THE RESEARCH SHOWS

The use of scent in medical settings has been the subject of scientific research.
‍
Studies, particularly in dentistry, have examined the use of certain ambient scents – including lavender and orange – during waiting periods.

These scents have been associated with lower levels of situational anxiety and, in some cases, improved mood among patients.
‍
Similar approaches have also been studied in medical settings beyond dentistry.
‍
However, the scientific evidence is not consistent across all medical fields.
‍
We therefore do not view scent as a therapeutic measure, but rather as a potential element of a thoughtfully designed patient environment.

FROM SCENT TO A COMPLETE SPATIAL CONCEPT

Every practice is different.
‍
That is why a MONÉ scent concept begins with the space – not with a fragrance.
‍
We consider the areas in which the concept will be implemented, the desired atmosphere and the existing design concept.
‍
Based on these factors, we define the scent profile, intensity, placement and diffusion method.
‍
The aim is not to create the impression of a heavily fragranced space.
‍
Instead, it is to create an atmosphere in which patients feel comfortable spending time.